Communication & Collaboration

Workplace readiness skills are essential to the success of any candidate for a new job and/or success on the job from the start. Communication is a key component in the world of business. If all means of communication were suddenly removed from a company and its workers could not talk, email, phone, meet, or write, there would be no business to conduct and the company would fail. A major part of any job is sharing information with people you come in contact with throughout the day. This includes your boss, coworkers, and customers.

In a business, information is power, and it is important to know how to share that information effectively and efficiently. If you can’t communicate with others, you won’t succeed in the workplace. Exploring the process and importance of effective communication in the workplace will help you to improve your own workplace communication skills.

Class Objectives

After completing this class, learners will be able to:

• Describe the purposes and methods of communication for the workplace
• Analyze appropriate verbal workplace communication
• Analyze appropriate nonverbal workplace communication, including body language, facial expressions, emotions, and silence
• Explain appropriate written communication for the workplace
• Explain the elements of successful collaboration with teams in the workplace
• Understand what constitutes proper meeting etiquette for each type of meeting